[Solved] : Fix Microsoft Windows Update Error Code 80072f8f on Windows 8.1 and 7

We earlier talked about the Windows Update problem and the solution to the code 80072ee2 error. Today we shall see the troubleshooting steps and solution to a different kind of error – code 80072f8f which occurs when we do Windows 7 or Vista or XP or Server 2012 R2 or Server 2008 R2  related updates from Microsoft.

Windows Update Error Code 80072F8F - Troubleshooting

Why does Windows Update Error 80072f8f occur mainly?

So you have bought a new Dell or Samsung laptop. Otherwise, you bought Windows 7 Professional or Ultimate from a Best Buy store and you installed it on your brand new computer and you are ready to go.

Well, for now, everything is fine. After sometime the Windows giant Microsoft decides to release update to your Windows 7 OS (current update is SP1) or XP (current update is SP3). Now you decide to update to the latest version and fail with an error code of 80072f8f. What’s the reason?

The main reason is this : [Microsoft Article for Vista]

If you receive Windows Update error 80072f8f while checking for updates, your computer’s date and time might not be the same as the date and time for the online Windows Update service.

Ah, you see, you’ve changed the date and time of your system and that’s why your update is not working. Well, in case you are using a non-genuine version of Windows using “old system date”, then also you cannot update to the latest release. Either you have to get better hack or crack software to make your Windows genuine and sync your date and time service with that of Microsoft.

Troubleshooting Steps

The answer is simple. Just change your date & time to the current period. You can follow the following steps from Microsoft Windows article to serve your purpose.

To change your computer’s date and time

  1. Open Date and Time by clicking the Start button, clicking Control Panel, clicking Clock, Language, and Region, and then clicking Date and Time.
  2. On the Date and Time tab, make sure that your computer’s date and time are correct. If they’re not, click Change date and time.
  3. In the Date and Time Settings dialog box, do the following:
    • To change the date, under Date, click the left or right arrows to find the current month in the calendar, and then click the current date.
    • To change the time, under Time, double-click the hour, minutes, or seconds that you want to change, and then click the arrows to increase or decrease the value.
  4. When you have finished changing the time settings, click OK.

in-windows-change-date-time-80072f8f-error-fix

Or otherwise, there is a better solution to your Windows Update error 80072f8f problem. Just sync your computer clock with any Internet time server. To do it, just follow the succeeding steps.

      1. Click the Start button , click Control Panel, click Clock, Language, and Region, and then click Date and Time.
      2. Click the Internet Time tab, and then click Change settings. If the system ask for Administrator password, then you may need to enter it.
      3. Click Automatically synchronize with an Internet time server, select a time server, and then click OK.

windowsupdate 80072f8f fix sync internet time in windows

This solution should work on Windows 7, Vista, XP and other Windows OS.

How to Fix 80072f8f Error in Windows 8.1 and 8?

If you observe this video, it’ll be very clear that the above same solution also works for 8 and 8.1. In this video the author has clearly shown why the error is coming up.

When the computer date and time are set to 2011, he gets the 80072f8f error. But when he changes the time to the current time (i.e Sep 2014 as per the video), you can see the updates are available.

Before changing the date, even trying several times, to update was a failure.

After correcting the date and time, the problem was resolved.

Other Issues and Fixes

Fix #1

If you are getting Windows update Error 80072f8f  in Windows 8.1, you can try the following commands in  a Command Prompt with (Admin) privileges.

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
pause

Exit the command prompt and check if the updates are working again.

[Source : http://answers.microsoft.com/en-us/windows/forum/windows8_1-update/windows-81-error-code-80072f8f/6a5bafd2-013c-4a86-b185-be2d54e3a519]

Fix #2

The above problem could also be due to a bad update. One of the users on Microsoft forums found that KB 2919355 update is giving rise (80072F8F) update problem.  So try uninstalling the recent updates if any, and see if the problem resolves.

Fix #3

You can also fix the Windows 8 update erreur 80072f8f, using the following commands.

w32tm /debug /enable /file:%userprofile%\desktop\time.txt /size:4000000 /entries:0-300

Leave the system for a day or two and check whether the file %userprofile%\desktop\time.txt fills up with data. Try and check for updates meanwhile, to see if any data is recorded in the events. Sometimes, magically, updates start getting downloaded and installed.

Fix #4

One article mentioned on “TechSupportForum” gives different solutions to the above problem. One author tried to implement the SFC /SCANNOW command in an elevated command-prompt window. After completing it you can also create a CBS.log file of the result. This can be posted on different forums and analyzed by various Windows experts.

If you get the following result after the scan, “Windows Resource Protection did not find any integrity violations” it means your scan is successful and the file has been repaired.

Fix #5

You can also try the following command.

DISM /Online /Cleanup-Image /RestoreHealth

If you get the following message:

The restore operation completed successfully. The component store corruption was repaired. The operation completed successfully.

Then your computer is without issues regarding the above problem.

Fix #6

But if you still face problem there are several ways to go. You can stop and restart your Windows Time Service. You can do that from Services or apply the following command.

net stop w32time
W32tm /unregister
W32tm /register
net start w32time
w32tm /resync

Then if you still get any issue, you can see the problem in Event Viewer.

Fix #7

A better way to check is the CMOS battery. One of its purposes is maintain proper date and time of your computer hardware. So using F12 and Del key (depending upon your brand), you can go to your boot options and change the firmware or time over there.

Fix #8

If that fails too, than you can follow this link in Internet Explorer 6.0 or above only and update your root certificates. You need to find the OS (there are root certificates even for Windows 8.1 and 8) and click on Add. Download the update, run it on your PC and restart the computer. This should work out.

How to Fix 80072f8f Issue in Windows Phone?

This is the solution from “PCAdvisor”.

The date and time are to be set correctly on your phone. This error occurs when Windows attempts to run  Update while your clock is set incorrectly. Simply correcting the date and time usually makes this error go away. The same issue can also occur on desktop PCs when running Windows Update.

This problem was reported by a Nokia Lumia 1020 user, who wanted to update to latest Cyan release of the Windows mobile operating system.

Fix #1

There could be other problems related to Lumia 920 or 520. The error code 80072f8f can also occur if you recently installed the Preview for Developers. In order to solve this, you can use the Windows Phone Recovery Tool and flash the phone. But there is a danger of your data being lost.

****Warning – So better make a backup of your data on the Windows phone. This step is important.

You can also do a “Hard Reset“. You can do this by resetting from Settings >> About. This will also sometimes fix the problem.

 

The following article is updated on Nov 16th, 2014.

Meet the Author

Microsoft enthusiast and Tech lover. Completed M.Tech in Civil Engineering from IIT Kanpur. Interests include Blogging, Surfing, Cricket, Books and Social Networking. Part-time Blogger, with emphasis on Microsoft, Health and SEO niche. Father of twin-daughters and interested in human-friendly technology. His interests include Windows 10, 8.1, 8, 7, Office 365, Office 2013, 2010, Software, Product Reviews, Solutions and Store Apps.

5 comments… add one
  • Charles Ray Howard

    Error 80072f8f Windows 7 Home.
    Tried all the clock adjustings.
    Root Certicate updates
    Still same anymore suggestions please

  • Cynthia

    this dose not work for me too. Clock I did it is keeping perfect time, I bought my Windows 7 Ultimate from bestbuy a couple of years ago and was good until August 30 was the last update using windows update and never had problems till then, now the darn windows update wont work cause of that darn error code 80072f8f BestBuy dose not sell bad stuff do they? If they are is that against laws? I have Windows 7 Ultimate sp1 x64 bit os, please just need a good patch update to fix this why is this not working when did my clock????

    • @Cynthia: There may be a problem with the Root Certificate. Please go Here (You will have to use IE to access this link most likely)
      Find the relevant version of your OS -> Click on Add
      Select View basket in the right hand corner
      Download the update and run the update.

      Once installed restart the PC and try updates again

  • Cynthia

    It not work for me too I have tried every thing I have 64-bit windows 7 Ultimate and it is Genuine I just checked it some thing else is wrong?

  • Shaun

    Neither of these methods have worked for me. I’ve checked the date and time on the laptop and in the BIOS. I’ve tried importing a new copy of the GTE certificate yet still I have this error! This is on a laptop which I’ve just reinstalled with Win 7 32bit with sp1 and when I try to update it or activate windows I get the 80072f8f error. I’ve reinstalled again but still the issue occurs. I’m now going to reinstall a different machine with the same installation media (which has worked fine in the past) and see how I get on.

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